AI and bots have transformed the customer experience.
The key to success is making it easier to do business with your brand
while building more meaningful relationships with your customers.
breathing life into your AI
OUR SERVICES
Behind the Bot empowers brands to unlock the full potential of AI through expert prompt engineering and tailored AI management solutions. We deliver AI-driven strategies that enhance customer experiences, streamline operations, and drive measurable growth.
Anatomy of AI
Our Process
A high-level look at how we approach artificial intelligence solutions.
Make sure your organization has a common understanding of what your bot should be doing and where it will do it. Planning meetings should invite the thoughts and ideas of all stakeholders.
What information do users need to get out of your bot or skill in order for it to be useful?
How will you take people through the process of using your bot or skill? How will you get them from Point A (their initial inquiry) to Point B (resolution, engagement, or any other endpoint)?
Begin compiling a list of what easily answered questions you can assign to your bot or basic tasks you want your skill to handle.
Build out the knowledge of your bot or skill while removing obstacles for the customer, making room for creative content and engaging conversations.